FAQ

Are earrings safe for sensitive ears? Earrings are made of a zinc alloy metal. They are lead and nickel free. Myself, along with hundreds of customers have sensitive ears and have never had an issue. Please follow care instructions in order to avoid other irritations. 
What is a "setting"? The Setting refers to the metal part of the jewelry. When you shop at any jewelry store, you more commonly choose between a silver or gold setting. We offer bare metal settings as well as colored settings. View all of our setting colors HERE.
How are items package? We try to use as few jewelry cards as possible. If you are ordering for a gift or group of people, please request that each pair be placed on its own card. Jewelry cards are then put into cotton filled boxes and topped with decorative washi tape. Jewelry will be shipped in a bubble poly mailer. 
My order says it was delivered, but I do not have it... I am sorry to hear that, however, we are not responsible for packages once they have been checked in by USPS. Please contact your local Post Office for any issues. This is also listed on our policy page.  
What are your care recommendations? Clean your jewelry with a soft, dry cloth. Do not submerge or spray with water or chemicals (i.e. hairspray, cleaner, etc.). Do not wear in the shower. Do not apply excessive pressure or just throw earrings in your purse, they will break. Store in an open area. Avoid mixing fine jewelry with fashion jewelry.
Do you have a physical shop? At this time, we are a home based/online business, located in Hitchcock, TX. We travel to many craft shows and events, which we will announce on our social media pages for your convenience. Mermaid Kisses is also sold in over 100 boutique across the United States. Click HERE to find a location near you! 
Do you offer donations? I love to help when I can. I receive a lot of requests for donations, so I will do my best to help give back to your organization. 
Can I return my order for a refund? Seeing as pieces are made to order, we do not offer returns or exchanges. This is also to avoid health and sanitation issues. 
Can I order a Gift Card? You sure can! Click HERE to purchase one today! 
Do you offer bulk order discounts? Yes! Please CONTACT us for more information!
Can I use more than one discount code? Sorry girl! You can't always have your cake and eat it too ;)
I forgot to apply the discount code to my order, can you credit me? Unfortunately, we can not. If you notice an issue like this, please contact us before placing your order. 
What hours is Mermaid Kisses open? Our regular work schedule is Monday - Friday, 8AM-5PM. However, I sometimes work on weekends if we are backed up. Messages, texts, emails, etc. will be responded to during regular business hours. 
Do you offer wholesale pricing? Absolutely!! Apply HERE!