Processing & Shipping

From the date of your payment, please allow up to 7 business days for us to create your order. Everything we offer is made per customer, so we take great care in creating every item! If you need to put a rush on your order, please email us before placing your order to discuss possibilities. All orders are shipped via the United States Postal Service (USPS). 

*We do not respond to messages regarding order updates during the 7 business day processing period. We appreciate your understanding and patience!

Domestic Shipping

*PROCESSING TIME: 1-7 BUSINESS DAYS*

Standard Shipping: 1-3 Business Days: $3.50

Priority Shipping: 1-3 Business Days + $50 Insurance: $7.50

Priority Express Shipping: 1-2 Business Days + $100 Insurance: $25.00

Orders over $100 are eligible for FREE Standard Shipping. 

Pickup Orders: We will email you with pickup information when your order is ready. Pickup is in Hitchcock, TX. 

International Shipping

*PROCESSING TIME: 1-7 BUSINESS DAYS*

Standard Shipping: 5-26 Business Days: $15.00

Priority Shipping: 6-10 Business Days + $100 Insurance: $35.00 

Priority Express Shipping: 3-5 Business Days + $100 Insurance: $50.00

Orders over $100 are eligible for FREE Standard Shipping. 

 

*Orders placed after 1PM CST will begin processing the following business day.

*Estimated delivery times are based on regular business days (Monday-Friday). Holidays excluded.

*Please allow up to 10 business days for custom orders! 

TRACKING ORDERS

We will email tracking information as soon as your order has been packaged. If you have a Mermaid Kisses Account, you can also check the status of your order at anytime. If you do not have an account and have not received tracking information by the end of the estimated processing time frame, feel free to contact us!

PICK UP ORDERS

We currently offer a pickup option at checkout. Please allow the above estimated amount of time for us to create your order. We will email pickup instructions as soon as your order has been packaged. Pickup is in Hitchcock, TX. If you arrive before we have contacted you, you will be asked to come back for pickup. From the date of your pickup email, your order must be picked up within 7 business days. Unclaimed pick up orders will be considered fulfilled. No refund will be given. 

*We do not respond to messages regarding order updates during the 7 business day processing period. We appreciate your understanding and patience!

PACKAGE RESPONSIBILITY

We are not responsible for packages once they have been checked in by USPS. This includes (but is not limited to) lost, stolen or damaged packages. If tracking shows that your package has been delivered, please check with your neighbors/family to make sure they did not receive it by mistake. If it still hasn't been found, please contact your local Post Office. You are responsible for filing a claim with USPS if the order is not found. Refunds are not issued due to USPS error.
CUSTOMER ERROR
You are responsible for entering the correct delivery address for your order. If your order is returned to us, you will have to re-purchase shipping. You will also be responsible for postage fees that we may incur from the Post Office. Refunds are not issued due to customer error.
UNCLAIMED ORDERS

If you want to us reship an unclaimed, refused, or undeliverable package, that was returned to us, you will be responsible for the new shipping cost.